Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Our goal is your complete satisfaction as a customer. To return an item purchased from our online store, you must request it via email to flowers@mywaybylis.com within 14 calendar days of receiving the product. Please let us know the reason for the return if you feel it's necessary to help us continue improving. Return shipping costs are the responsibility of the customer.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.